Our support team is here to help with questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, verification or gameplay, contact the team and we’ll respond promptly via live chat, email or phone. We aim to resolve most queries quickly and can guide you through account checks, responsible-gambling options and platform features using the convenient communication channels on site. If preferred, request a call-back or use the on-site web form.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies within 4 hours) |
| General enquiries | [email protected] (billing, account queries; response within 24 hours) |
| Affiliate enquiries | [email protected] (partner onboarding and payments) |
| Phone | +44 20 7946 2581 (call-back available) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your account username, any relevant reference numbers, and up-to-date contact details to avoid delays. This helps our team process verifications and follow up quickly.
Contact Form
Response Time
Most support queries are handled quickly - the majority are answered within one business day. For straightforward account or payment questions you’ll usually get a same-day reply. More complex investigations, verification checks or disputes may take longer depending on their nature and required checks. We’ll keep you updated throughout the process and appreciate your patience.
Feedback
Have feedback? Share suggestions, ideas or any issues to help us improve the site and gameplay. Every message is read by our team and used to refine features, fix bugs and shape future promotions. Use the in-site feedback form or contact support. We review submissions carefully and aim to act on practical suggestions to make the experience clearer and more enjoyable for all players.