Responsible Gambling at Jammy Monkey

We want every player to enjoy their time with us in a safe, controlled way. We take responsible gambling seriously and provide practical tools and clear information so you can manage play, stick to your limits and get support if gambling stops being fun. Below is a concise guide to how we protect players and what you can do to stay in control.

Player protection principles

We base our approach on prevention, transparency and rapid intervention. We monitor accounts for signs of risky behaviour and offer tools that let you control how, when and how much you play. Our priority is keeping play affordable and preventing harm, while treating anyone who asks for help with respect and discretion.

Activity-control tools

You can use a set of built-in controls in your account to manage play immediately. These include deposit limits, loss checks, session reminders and the ability to request time-outs or full account closure. We also run automated checks to spot activity patterns that may indicate a problem and follow up with tailored support options.

Deposit limits

Set daily, weekly or monthly deposit caps from your cashier. Limits take effect immediately when lowered. If you want to raise a limit, a 24-hour cooling-off period applies before the change is approved. These controls are the simplest way to keep gambling within a clear budget.

Loss limits

You can set loss limits to restrict net losses over a chosen period. Loss limits help prevent chasing behaviour by stopping play once a set amount is reached. If you need help picking an appropriate level, our support team can talk you through realistic options.

Time limits and account breaks

Use session reminders and reality checks to stay aware of time spent playing. You can take a short time-out from 24 hours up to 6 weeks, or request a permanent self-exclusion if you need a longer break. During a time-out or self-exclusion we block access and suspend marketing contact.

Self-exclusion

Self-exclusion is available instantly on request and is the strongest step for people who need to stop gambling. We will close or suspend the account for the period you choose and provide information on how to get further support.

Signs of problematic behaviour

Look out for spending more than you can afford, chasing losses, neglecting personal responsibilities, borrowing to gamble, or feeling unable to stop. Changes in mood, sleep or daily routine linked to gambling are also warning signs. If these occur, consider using limits or taking a break.

Practical tips for staying in control

Decide a budget before you play and stick to it, set deposit and loss limits, use session reminders, avoid gambling when stressed or under the influence, and share your plans with someone you trust. If in doubt, take a short time-out and reassess.

Professional help and support organisations

If you need further help, please contact recognised support organisations such as BeGambleAware, GamCare or the National Gambling Helpline. These services offer free, confidential advice, self-assessment tools and treatment options. Our support team can also point you to these services and assist with self-exclusion or account controls.